![]() The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. This simple process ensures that the courier can deliver your package in shortest possible transit time. Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country. ![]() All applicable fees must be paid by the recipient in order to receive the parcel. We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. These fees are paid to your local carrier or government and are not collected by I love Alma, and thus cannot be refunded. International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. *Due to delays at Customs in Richmond, BC, some Canadian orders may take longer than 15 days to arrive. You can then take your same USPS tracking number and input it into the Canada Post website for more thorough updates on the status of your order. Once your package has arrived at the Canadian border it will immediately be handed over to Canada Post who will then be responsible for final mile delivery. Please contact us after the estimated delivery time.Ĭanadian Customers: If your order is shipping from our U.S. In some rare case, the tracking information may not update but you will still receive your order. Please allow 1 - 4 days for the tracking information to show. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. Due to increased shipping rates, we are no longer able to cover the cost of shipping to these regions. *Free shipping excludes United Arab Emirates, India, and Switzerland. Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-15 business days for your order to reach your destination. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time. US orders are shipped by E-packet, which is a US Postal Service product. ![]()
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